Above and Beyond for the Client

Times are difficult for construction companies right now. With the current economy, new construction has slowed to a trickle. At the same time, homeowners are reconsidering putting money into their houses with improvement projects or they are trying to save cash by doing them themselves. This means there aren’t many jobs for contractors, and there’s fierce competition for the jobs that do exist. So what can you do to make your construction company stand out?

One sure fire way is to include a cleaning and dumpster service. When people complain about contractors, one of their biggest complaints is about the mess involved. They may have dealt with contractors who do not respect their home, track mud around, leave doors open, or create huge clouds of dust and piles of debris lying around.

Instead of cleaning this up, many contractors leave that as the responsibility of their clients, which causes no end of frustration. But instead of leaving cleanup as a client consideration, take ownership for it yourself. This will distinguish you from other companies, and generate a lot of good word of mouth. If people can feel the stress of home improvement lifting when they work with you, they will remember you very positively.

Basic cleanup is the first part of this. Go beyond a quick shop-vac of the area. Sweep, dust and, if need be, use a damp rag to get everything looking good. This is something many contractors strive to do, so going the extra mil;e doesn’t end here.

Getting a dumpster is the other side of the equation. As you know, even small jobs create a lot of waste. If your job will produce enough to merit a dumpster, don’t tell he homeowner to order one or say you’ll add a dumpster fee. Include it as a courtesy.

Whatever it may cost you to bring in a dumpster should be included in the cost of your quote when you first give it. This doesn’t need to be very expensive. Dumpster rentals in Raleigh have come down in price a lot, and you may be able to negotiate a discount if you’ll be bringing a lot of business with you.

Thoroughly cleaning the job site and providing a dumpster rental are a way of pampering the client, and showing them you respect their house and their project. It will bring them a sense of relief during what is always a stressful time for a homeowner, and they will remember you for it.

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